Healy Installations LLC — doing business as Blindznation · Applies to all products and orders
Please read before submitting an order for review. These terms apply to every product and every order placed through Blindznation. When you check the “I agree to the Terms of Agreement” box at checkout and submit your order for review, you confirm that you have read, understood, and agreed to these terms. A copy of these terms is automatically emailed to you when you submit.
These Terms of Agreement (“Terms”) are between you (the “Customer”) and Healy Installations LLC, doing business as Blindznation (“we,” “us,” or “our”). They apply to all products offered through this website — including but not limited to blinds, shades, shutters, drapery, drapery hardware, soft treatments, and any custom or motorized window treatment — and to every quote request, order, and installation.
Any price, total, or estimate shown on this website is an estimate only provided for your convenience. It is not a final price, an invoice, or a binding offer. Prices depend on final measurements, fabric and option selections, freight, applicable tariffs and surcharges, and current manufacturer pricing. Your final price is confirmed in writing by our team after we review your specifications and, where applicable, complete a professional measurement.
Clicking “Submit Order for Review” sends us your configuration and contact details so our team can review them and prepare a final quote. It does not create a binding sale, reserve inventory, authorize any payment, or begin fabrication. No order is confirmed until (a) we send you a final written quote and (b) you approve it. We may decline or request changes to any submission.
You are not charged when you submit an order for review, and no deposit is required to submit. After we review your order and you approve the final written quote, payment is authorized and processed manually through a secure, PCI-compliant payment processor (such as Stripe). We never auto-charge a card, and card details are never stored on our servers. Any payment schedule (for example, when a balance is due before shipment) will be stated on your final quote.
Nearly all of our products are custom-fabricated to your specifications — built to the sizes, fabrics, colors, mounts, controls, and options you select. Because each order is made specifically for you and cannot be resold, custom items are treated as final-sale once fabrication begins (see Section 7). Please review your selections carefully before approving your final quote.
Estimates and orders are based on the measurements and specifications you provide. We strongly recommend professional measurement, which we provide for local projects and confirm at the home visit where applicable.
Because our products are custom made-to-order:
Deposits and payments made toward an order in production are non-refundable to the extent of work already performed and materials already committed. We do not offer restocking, exchange, or store credit on custom goods, and we do not accept returns of custom goods for reasons of preference, changed circumstances, or buyer's remorse.
If you initiate a chargeback or payment dispute on an order that has been fabricated or delivered in accordance with your approved specifications, you remain responsible for the full order amount together with any costs we incur in responding.
Colors shown on screen and in physical swatches are representative and may differ from the finished product due to monitor settings, lighting, and dye lots. Natural materials — including wood, woven woods, and natural fibers — have inherent variation in grain, color, and texture. Such variation is a characteristic of the material and is not a defect. We recommend ordering physical samples before approving your final quote.
Any lead time or delivery window we share is a good-faith estimate and is not guaranteed. Manufacturing times, carrier delays, weather, supply-chain conditions, and tariff-related delays can affect timing. We are not liable for delays outside our reasonable control, but we will keep you informed.
Orders are shipped to the address you provide (UPS/FedEx or common carrier). Title and risk of loss pass to you upon delivery to the carrier. Please inspect your shipment on arrival and report any damage within 7 days.
Delivery photos are required for every damage claim, on every product. Take clear photos at the delivery location: the package as it arrived (before opening, showing the shipping label and any outside damage), the damage or wrong detail itself, and the product’s label. Without clear photo evidence we cannot process a claim.
You are responsible for providing an accurate, complete shipping address; reshipment costs due to an incorrect address are your responsibility.
Some products are subject to manufacturer tariff surcharges, duties, or freight surcharges that can change without notice under current trade policy. Where these apply, they are reflected in your final written quote. By approving your final quote you accept any tariff or surcharge stated on it.
If you engage us for installation, installation charges and scheduling are stated on your final quote. Shipping is still charged when you choose installation — installation is in addition to your product’s shipping, not a replacement for it. You are responsible for providing safe, ready access to the work area. Additional charges may apply for unforeseen site conditions (for example, unusual mounting surfaces, obstructions, or required repairs) — we will discuss any such charges with you before proceeding.
Manufacturer warranties on materials and mechanisms pass through to you and vary by product; the applicable manufacturer warranty details are provided with your final quote or product documentation. In addition, we warrant our installation workmanship against defects; workmanship warranty terms are stated on your final quote. Warranties do not cover damage from misuse, accident, improper cleaning, alteration, normal wear, or conditions beyond normal residential use. Our total liability under any warranty is limited to repair, remake, or replacement of the affected product.
Basic Roller Shades (our house line) carry no Blindznation warranty. They are sold as-is, except that we will remake a shade that arrives damaged or not built to your approved specifications, if you report it within 7 days of delivery with the delivery photos described in Section 10. Motors on Basic Roller Shades are covered only by the motor manufacturer’s warranty (Somfy or Automate by Rollease) — not by us; we pass the manufacturer’s warranty information along with your order. Not covered, among other things: chains and other wear parts, which can break with use; fabric rubbing, fraying or edge wear; and any problem caused by installation, including shades mounted out of level or out of square. To the fullest extent permitted by law, we make no other warranties, express or implied, on Basic Roller Shades.
Corded window coverings can pose a strangulation hazard to young children and pets. We offer and recommend cordless and motorized options for homes with children or pets. Keep cords out of reach and follow all product safety instructions. You are responsible for selecting appropriate products for your household and for safe use after installation.
To the fullest extent permitted by law, our total liability arising out of or related to any order is limited to the amount you paid for the affected product. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits any liability that cannot be limited under applicable law.
We use the information you provide only to prepare your quote, fulfill your order, and communicate with you about it. We do not sell, rent, or share your personal information with third parties for marketing, and we do not send marketing spam. See our Privacy Policy for full details.
Completed goods are held for you for 30 days after we notify you they are ready. Beyond that we may charge reasonable storage, and after 90 days without contact we may treat the order as abandoned and dispose of the goods without refund. If a scheduled delivery or installation cannot proceed because the site is not ready or access is not provided, a return-visit charge may apply.
We are not liable for delay or failure to perform caused by events beyond our reasonable control — including manufacturer or supplier delays, discontinued materials, carrier delays or loss, labour disputes, severe weather, utility or network failure, fire, flood, epidemic, acts of government, or newly imposed tariffs, duties or import restrictions. Where such an event affects your order we will tell you promptly and agree a revised timeline, a substitution, or a cancellation of the affected portion.
You confirm that you own the property or are authorised to have the work done, that you have any permission required (for example from a landlord, condominium board or HOA), and that you have disclosed anything behind the mounting surface that we could not reasonably see — wiring, plumbing, ducting, or structural issues. You agree to indemnify and hold us harmless against claims, losses and reasonable costs arising from inaccurate information you supply, from work you or a third party performs on our products, or from your breach of these Terms.
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Before filing any claim, you agree to contact us first and allow 30 days to resolve the matter informally — most issues are settled quickly this way.
Any claim that is not resolved informally shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you and we each consent to the personal jurisdiction of those courts. To the fullest extent permitted by law, you and we each waive any right to a trial by jury and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. Nothing here prevents either of us from bringing an individual claim in small claims court. Any claim must be brought within one year after it arises.
Your approved final quote together with these Terms is the entire agreement between us, and supersedes any prior estimate, conversation, or marketing description. If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. These Terms are for your benefit and ours alone and create no third-party rights.
We may update these Terms as our services evolve. The version in effect for your order is the version you agree to at the time you submit it (and the copy emailed to you). Material changes are reflected by updating the date below.